The future of Osler
Osler’s 2024-2029 Strategic Plan, Going Beyond for our people and communities, embodies the true spirit of what it means at Osler to go beyond.
It’s about cultivating a culture that inspires our people to think differently, deliver exemplary health care and collaborate with partners to create better experiences across the health system. This means transforming the way we think about health care and the pivotal role that people and communities – including patients, families, Osler team members, donors, and our many partners in the community, primary care, academics and government – play in shaping a health system built for the future.
Building on our strengths in clinical care, research and education, and leveraging our track record for innovation and quality excellence, we are excited to take the steps that will move us towards realizing our bold, new Vision for 'world-class health care inspired by our people and communities'.
Full 2024-2029 Strategic Plan Strategy at a glance Vision, Mission, Promise, Values Strategic Directions Shaping the strategic plan
Our community
As the most culturally diverse and fastest-growing regions of Ontario, our communities are known for their warmth and hospitality, welcoming newcomers and embracing the rich mosaic of perspectives and experiences that each person brings. The population inspires us to constantly evolve to ensure we can meet the unique health care needs and provide the best possible care experiences to anyone who chooses Osler for care.
Vision, Mission, Promise, Values
Our Vision: World-class health care inspired by our people and communities.
What these words mean to us:
- World-class: We provide personalized care close to home with the highest degree of excellence, enabled by facilities, services and systems that are recognized globally.
- People: We care about people before they become patients. Osler values patients and families as unique individuals and equal partners in their health care journey, and is committed to our staff, physicians and volunteers.
- Communities: Communities includes all the diverse populations we serve in our regions and the partnerships we have and foster locally and across the globe. We embrace research, education and partnerships to improve health outcomes for the betterment of these communities.
- Health care inspired: Ignited by our sense of purpose, we provide exemplary health care, while collaborating to improve the health system beyond our walls.
Our Mission: Innovative health care delivered with compassion.
What these words mean to us:
- Innovative: We actively implement creative, forward-looking solutions, including research, academics, discovery, technology and clinical practice brilliance.
- Delivered with compassion: We are empathetic, kind and understanding towards our patients, families and colleagues, providing support throughout the health care journey.
Our Promise: Going Beyond
At Osler, going beyond are words we strive to live by every day. They inspire our team members to always provide the best care for our patients, together with teams across the organization, delivering the highest standards of excellence in everything we do, and to work with our partners to create a more integrated and inclusive health system. Leveraging innovation, research and our role in educating tomorrow’s health care workforce, we are committed to advancing knowledge locally and beyond that leads to ground-breaking best practices, better health outcomes, and healthier communities.
Our Values
Respect: Create a community and belonging. |
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Excellence: Quality lives here. |
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Service: Serve with humility and gratitude. |
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Compassion: Care for each other. |
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Innovation: Embrace curiosity. Empower creativity. |
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Collaboration: Stronger together. |
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Strategic Directions
Quality Excellence |
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Relentlessly pursuing world-class, high-quality health care. We will: 
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Organizational Effectiveness |
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Optimizing resources to provide effective health care for the communities we serve. We will: 
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People and Culture |
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Inspiring a sense of belonging that supports people to be their best and do their best. We will: 
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Health System Leadership |
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Leading and partnering to transform the health system for Osler’s communities and beyond. We will: 
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Research and Academics |
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Developing the health care providers and researchers of tomorrow. We will: 
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Shaping the strategic plan: who we engaged
Over 3,700 voices from patients, families, staff, physicians, volunteers, Osler’s Board of Directors, health system, government, academic and community partners provided thoughtful feedback to help shape our 2024-2029 Strategic Plan.
Together, these voices share a vision for Osler, one that recognizes our exciting next chapter and embraces the endless possibilities and opportunities our future brings to serve our communities. Based on what they told us is important to them, our focus for
the future is to:
- Provide world-class health care close to home
- Empower and enable our teams to be their best and do their best
- Optimize resources, technology, and facilities for our people and communities
- Advance coordinated care with our partners
- Build on our strength in diversity
- Nurture organizational culture and celebrate our successes
- Build the foundation for academic excellence
