Paying Your Bill

In-person

To make an in-person payment, visit any registration kiosk at Peel Memorial Centre for Integrated Health and Wellness, Brampton Civic Hospital or Etobicoke General Hospital and complete your payment using your account number or health card number.

Payments accepted:

• Debit card
• Visa
• MasterCard

Note: For your account number, please refer to the front of your bill.

Online

You can securely pay your bill online by Visa, MasterCard or American Express.

Pay-by-phone system

Call 1-800-731-7214 to use our automated pay-by-phone system. Visa, MasterCard and American Express are accepted. For your account number, please refer to the front of your bill.

By fax, email or phone call

You can also pay your hospital bill by:

• Fax: 905-863-2459
• Email: accounts.receivable@williamoslerhs.ca
• Phone: 905-494-2120 (extension noted on front of invoice)

We accept Visa, MasterCard and American Express.

By mail

Please mail payments to the hospital address on the front of your invoice. We accept:

• Visa, MasterCard or American Express
• Cheque payable to William Osler Health System
• Money order

At a financial institution

In Canada, most financial institutions will accept your payment at the bank or through online banking. For account numbers, enter letters and numbers only. You may also enter your health card number (without the version code) instead.

If you choose this option, you may pay by cash, debit card or a cheque payable to William Osler Health System.

Important note: When paying your bill through online banking, please remove the "/" or use your health card number instead. For example:

• if the account number on your invoice is “NO123456/16”,
• type “NO12345616” instead.

About the Ontario Health Insurance Plan (OHIP)

Public hospitals are funded by:

• taxes paid by those who live and work in Ontario, and
• an annual Ontario Health Insurance Plan (OHIP) premium. This is paid by Ontario residents for insured health care services.

If you have a valid Ontario health card, OHIP will pay for most of the health care services you receive.

Many people also have private health insurance coverage. If you have a private health insurance plan, it may cover what OHIP does not. Read your plan carefully to understand what is included.

Expenses not covered by OHIP

You will be charged before or during your visit for any procedures, services or medical devices not covered by OHIP. You are also responsible for any charges during your stay. These may include:

Room charges: Semi-private and private rooms cost more. You are billed for room fees not covered by your insurance.

Medical devices and supplies: Fees apply for medical devices and supplies such as crutches, casts, tensor bandages, splints, etc.

Non-urgent transport: You are responsible for paying your transportation costs when discharged from hospital.

Ambulance: Most Ontarians with a valid health card are charged an ambulance service fee of $45.00. For all fees and exemptions, visit the Ministry of Health and Long-Term Care's website.

Fees also apply for:

• digital copies of diagnostic or ultrasound images for personal use
• procedures that change or restore your appearance but do not treat life-threatening conditions (i.e. cosmetic procedures)

Fees not covered by OHIP apply to all patients. This includes patients with a health card, Canadian residents, uninsured patients and international visitors. If you have private insurance, your plan may cover the costs of some of these services. Please contact your insurance company for details.

Uninsured patients

If you do not have an Ontario health card, you may not be insured by OHIP. If you do not have OHIP coverage:

• we will still provide emergency care (an immediate threat to life, limb or vital organs). Payment for health care costs is required when your condition is stable.
• you will require hospital approval for elective (non-emergency) procedures. If approved, advance payment is required. In general, we do not provide elective treatment to uninsured patients.

Ambulance services

Please note there is a fee for ambulance services. Learn more about your options.

Room options

You may request a private, semi-private or standard room. Depending on your choice, additional fees may apply. Learn more about your room options.

Patients with WSIB benefits

If you are injured at work, you should notify the Workplace Safety and Insurance Board (WSIB).

• If your treatment at Osler is related to a work injury, you must provide your WSIB claim number when you are treated.
• If you are treated in the Emergency Department for a work-related injury, please report the incident to your employer so your claim can be processed. If you have any questions, call us at 905-494-2120 ext. 29918 (last name A-M) or ext. 29127 (last name N-Z).

Learn more about WSIB coverage and claims.

Patients with a health card from another province or territory

If you have a health card from another province or territory in Canada, most health care services you receive in Ontario will be covered. When you arrive at Osler, provide:

• your home address
• your provincial or territorial health card
• the expiry date of the card

If you have any questions, call us at 905-494-2120 ext. 29127.

If you have lost your health card, learn how you can replace it.

Patients in the Interim Federal Health Program (IFHP)

If you are covered by the Interim Federal Health Program, you must tell our registration clerk when you arrive and provide a copy of your refugee papers. We require a proof of eligibility document which includes your Unique Client Identification number (UCI).

If you have any questions, call us at 905-494-2120 ext. 29105.

How can I pay my bill?

You can pay your bill:

• In-person at any registration kiosk at Peel Memorial, Brampton Civic or Etobicoke General
• online
• through online/telephone banking
• by phone: 1-800-731-7214
• at your bank or financial institution
• by cheque, payable to:
  William Osler Health System
  Attention: Accounts Receivable
  2100 Bovaird Drive East
  Brampton, ON L6R 3Z7

Why did I get a bill after I paid?

It can take up to two weeks for a payment to be processed. If you paid your bill more than two weeks ago and you have received a bill, please call the billing representative on the front of your statement.

Why was I not billed for my visit?

Please call us to update your information at 905-863-2550 or email us at accounts.receivable@williamoslerhs.ca.

Why was I billed for ambulance services?

Under the Health Insurance Act, each patient transported by ambulance is responsible for transport fees.

If you are charged an ambulance fee and receive Ontario Disability Support Program (ODSP), Ontario Works or home care services, let us know. Attach confirmation of your benefits (e.g. a Benefits Statement for the month you used ambulance services) to your invoice and mail to:

William Osler Health System
2100 Bovaird Drive East
Attention: Accounts Receivable
Brampton, ON L6R 3Z7

How do I get a receipt?

You can:

• contact your billing representative at the extension on your bill, or
• email your account details to accounts.receivable@williamoslerhs.ca

We will mail you a receipt within two weeks of your request.

How can I update my health card number?

Visit the nearest Service Ontario location to update your information. Then contact us to update your file:

• call us at 905-863-2550 or
• email us at accounts.receivable@williamoslerhs.ca

My insurance company sent me a questionnaire. What should I do?

Insurance companies often send a questionnaire to confirm your hospital stay. If you receive a questionnaire from your insurance company:

• complete it right away
• return it to the insurance company to ensure they process your claim

If your insurance company refuses payment because of an incomplete questionnaire, charges will be billed to you directly.

Can you help with the questionnaire from my insurance company?

Yes, we are happy to help. Please:

• call your billing representative at the extension on your bill or at 905-863-2550, or
• email accounts.receivable@williamoslerhs.ca

When are bills due?

Invoices are mailed within five days of hospital discharge. They are due upon receipt.

How do I contact the finance team?

We are here to assist you Monday to Friday, 8:00 a.m. - 4:00 p.m.

If you have OHIP, call 905-494-2120 and an extension below:

If you are uninsured or a visitor to Canada, call 905-494-2120 and an extension below: