Looking for records information?
The process to request information depends on the type of your request:
- To request a copy of or a correction to a patient health record:
- Visit health records or call 905-494-2120 ext. 58864
- You will be asked if you are the patient or if you are requesting a record on behalf of a patient (e.g., as a substitute decision maker, power of attorney, legal counsel, insurance company representative, estate trustee, etc.).
- To request access to non-health related records or correction to personal information:
- Complete a record access/correction request form
- More information on this access to information process is below
Freedom of Information
The Freedom of Information and Protection of Privacy Act (FIPPA) provides a right of access to information held by the hospital, and outlines responsibilities with respect to privacy protection of personal information and right of access to that personal information.
Under FIPPA, we:
- provide people with access to general records about our functions and operations, such as policies and procedures;
- provide people with right of access to and correction of their personal information; and
- protect the privacy of personal information.
In keeping with the principles of FIPPA, we make our operational records publicly available whenever possible. A number of records, such as operational plans, expenses and licenses, are also available under public reporting.
How can I make a request? |
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To make a request under FIPPA, please complete and submit the record access/correction request form. When you complete this form for general or personal information access requests:
When you complete this form for personal information correction requests:
If making a personal information access or correction request for yourself, it must be accompanied by a:
Identification provided needs to be issued by a federal, provincial, territorial, or state government authority and valid, that is, not expired. If requesting access to or correction of personal information on behalf of a patient or visitor, it must be accompanied by a:
For personal information access request for deceased, we require documentation that validates your position of estate trustee or administrator of the estate. Please note a $5.00 application fee is required to begin processing your request. |
What happens after I submit my request? |
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When your access or correction request has been received, we will contact you to acknowledge your request. A fee estimate may also follow for search and preparation related to access requests. In accordance with FIPPA Regulation 460, fees vary depending on the resources needed to complete your request. Please note that we are not required to release records until fees have been paid, or the issue of fees has been resolved after an appeal to the Information and Privacy Commissioner of Ontario. |
When will my request be completed? |
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We will process your request as soon as possible, within 30 days of receiving your complete information and issue a decision to you. If we cannot fulfill your request within 30 days we will provide you with additional notice.
If you wish, you can appeal our decision to the Information and Privacy Commissioner of Ontario within 30 days of our decision on your Freedom of Information access or correction request: Information and Privacy Commissioner of Ontario |
If you have any questions, please contact the Freedom of Information and Privacy office at 905-494-2120 ext. 29466 or contact us through our online form.
