Visiting our hospitals during the pandemic: The truth behind the myths

Myth #1 – I’m going to catch COVID-19 if I go to the hospital.

Hospitals across Ontario are safe places to come for patient care. We take every precaution to ensure the safety of everyone who comes through our doors including active screening, providing masks, enhanced cleaning practices, physical distancing, and our limited visitor policy.

Myth #2 – I don’t need to go to the Emergency Department during the pandemic, I think my symptoms will go away.

We know COVID-19 is a significant concern for many, but during this time, it is critical to pay close attention to any chronic or emerging health care needs that may arise.

Please rest assured that at Osler, your health and safety is our top priority. We are committed to providing safe, compassionate and high-quality health care at our hospitals, including in our Emergency Departments, and we are taking every precaution to ensure the safety and well-being of everyone who comes into our hospitals.

If you have concerning health symptoms like chest pain, stroke symptoms, severe abdominal pain, bleeding that won’t stop with pressure, a mental health crisis or suicidal thoughts, please call 911 or go to your closest Emergency Department. We've expanded the footprints of both our Emergency Departments to ensure we have separate areas to treat patients with non-COVID-19 related emergencies.

Myth #3 – We’re encouraged to stay at home so I can’t go to the hospital.

Not to worry, visits to your nearest Emergency Department are considered essential travel. Residents should go to the nearest Emergency Department if they require emergency or urgent care related to a serious injury, illness or condition.

Myth #4 – I can choose to have a virtual care appointment instead of going to the emergency department.

For some urgent, but non-life threatening medical issues, you can book a same-day appointment through Osler’s Virtual Urgent Care service. However, should you require emergency care related to a serious injury, illness or condition, please call 911 or come to the Emergency Department.