Our promise: unwavering commitment to the best Emergency care

When you or a loved one need emergency care, we’re here for you.  Our emergency departments are among the busiest in Ontario and our care teams are among the most experienced. We’re also one of the safest hospitals in the province.  Most important, our staff are caring professionals determined to do everything they can for your care and comfort.

Brampton Civic Hospital

  • 2100 Bovaird Drive East, Brampton
  • (905) 494-6789  (Direct Line)
  • 24 hours a day, 7 days a week

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Etobicoke General Hospital

  • 101 Humber College Boulevard, Etobicoke 
  • (416) 747-3528 (Direct line)
  • 24 hours a day, 7 days a week
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Urgent Care Centre

If it’s not an emergency, but it can’t wait

Osler’s Urgent Care Centre at Peel Memorial serves people of all ages and makes it easy for you to get the care you need when you have an illness or an injury that isn’t an emergency, but just can’t wait (e.g., broken bones, minor burns, cuts that don’t need stitches). No referral or appointment is needed.

Hours:  8:00 a.m. - 10:00 p.m., 7 days a week, 365 days a year

 

If you have an emergency

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  • If you are not sure whether the health issue is life-threatening, dial 911 for an ambulance. The paramedics will assess and stabilize the person’s condition and transport the patient to hospital.
  • The Emergency Department staff cannot give medical advice over the phone.
  • Need advice about where best to go to treat your symptoms? Call Telehealth Ontario at 1-(866)-797-0000 TTY: 1-(866)-797-000 and a nurse will assess and advise you.
  • The Urgent Care Centre at Peel Memorial (see above) is another option for health problems that are not life-threatening
  • You may also wish to check out locations of walk-in clinics in the community

What should I bring with me?

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  • Your Ontario Health Card. If you live outside Ontario please bring your medical insurance information.
  • Note: the Emergency doctor may prescribe equipment for you, such as knee or shoulder immobilizers or crutches. As OHIP does not cover the cost of these, you may be billed for them. However, most personal insurance policies will reimburse you.
  • Your prescription and non-prescription medications including vitamins and herbal remedies.
  • A supply of your medications in case you have a long wait or need to be admitted to hospital.
  • Any other important information about allergies or other medical conditions you may have.
  • Your extended/private health insurance in case you need to be admitted to hospital
  • Money for parking
  • If you do not speak English, it’s a good idea to bring someone along with you to help interpret. The hospital can usually also provide an interpreter if needed.

What should I expect when I get there?

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  • A nurse in the reception area will ask you questions about your illness or injury and may take your temperature and blood pressure.
  • If you need immediate medical care, you will be sent straight to the Emergency Department. Otherwise you will be asked to go to the registration clerk first, so that she can record your name, address, insurance information, etc.
  • The Emergency Department is a busy place and we need to keep as much space as possible for patients. Please don’t bring more than one family member to the Emergency Department with you. Others are welcome to stay in the waiting area outside the Emergency Department.
  • The sickest patients will be seen first. So, a patient who arrives after you (including those arriving by ambulance) may be seen before you if their illness or injury is more serious than yours. If your condition changes while you are waiting to be seen, please tell our staff.
  • Other things that may add to your wait time:
    • the number of tests you may need (for example, bloodwork, ECG, urine sample, x-rays or a CT scan)
    • whether your emergency doctor has requested a consultation with another specialist
    • whether you are being admitted to the hospital and need to wait for an available bed. Please note that the emergency staff will continue to care for you until you are moved to your room.

What we’re doing to reduce wait times

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  • Brampton Civic Hospital was the first hospital in Ontario to schedule double overnight shift coverage and up to five doctors during busiest periods
  • Both Brampton Civic Hospital and Etobicoke General Hospital have opened Medical Assessment Units for emergency patients who are expected to be treated and discharged with 48 hours. This helps improve Emergency Department access for other patients.
  • Both Emergency Departments have dedicated patient care ‘zones’ and specialized health care teams for critically ill patients, children, heart patients, people with mental health issues, and those with non‐life threatening illnesses. This helps to speed up the assessment, diagnosis and treatment process for everyone.
  • Emergency patients who are scheduled for an ultrasound or CT scan the next day have to return to the Emergency Department to be registered for this second visit. However, a staff member has been assigned to help them get through the registration process quickly.
  • The care teams at both Emergency Departments include Nurse Practitioners, Social Workers, Physiotherapists, Occupational Therapists, Respiratory Therapists, Cast Technicians, Geriatric Emergency Management Nurses (GEMS), and Crisis Intervention Workers. The GEMS help seniors needing extra support at home after their discharge from the emergency department
  • Osler partners with the Central West LHIN Home and Community Care and there is a Home and Community Care nurse available in both Emergency Departments. They help identify patients who may need help at home, or in a long-term care facility, after their discharge.
  • Osler opened an Urgent Care Centre at Peel Memorial for illnesses and injuries that are not an emergency, but can’t wait. No referral or appointment is needed. It is open 8am – 10pm, 7 days a week, 365 days a year and is staffed by emergency-trained doctors and nurses.

When you are ready to leave

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  • Make sure you understand your diagnosis and the discharge instructions the doctor gives you. Don’t hesitate to ask for more information. The staff can provide written instructions if you need them.
  • We may ask you to complete a short, confidential survey about your experience in the Emergency Department. The information helps us to know how well we are doing and what we can do better.

Avoiding future trips to the Emergency Department

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Our emergency care services are always here for you when you need them, but here are a few tips to help you avoid making any unnecessary visits:
  • Ask your doctor's office about backup coverage, on-call services or after-hours clinics – especially during holiday periods
  • If you don’t have a family physician check this list for physicians in the Brampton and Etobicoke area who are taking on new patients.
  • Fill all prescriptions well before they run out – particularly during holiday seasons when many doctor’s offices and pharmacies may be closed. Make sure you also know where the closest 24-hour pharmacy is located in case you need to get a prescription refill. Important: we do not give prescription refills for narcotics.
  • Remind visitors from outside Ontario to have their health insurance information available.

Related Information

Resource Center

Helpful links to the most useful lists and forms for health professionals.

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