Your room options at Osler

At Osler, we want to make your stay with us as comfortable as possible. For your convenience, we are pleased to offer you a choice in accommodations so that you can select the type of hospital room you feel will best support your recovery and overall patient experience.

You have the option of staying in one of three different room types:

 single bed icon  Private (1 bed) 
 semi-private room icon  Semi Private (2 beds)
 four beds icon  Standard (3-4 beds), depending on availability

About my visit to Osler

Why do I have a choice of accommodation/rooms during my inpatient stay at Osler?

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We want to make your stay with us as comfortable as possible. For your convenience, we are pleased to offer you a choice in accommodations so that you can select the type of hospital room you feel will best support your recovery and overall patient experience.


I have extended/third party/private health benefits, how do I find out what I am covered for?

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All insurance companies and plans are different. Please confirm with your insurance provider prior to your hospital stay, even if you believe you know your coverage, as insurance plans can change. Please ensure that you or your family or friend have your insurance information at the time of signing and have already called to verify your specific room coverage. Privacy legislation prohibits Osler from contacting insurance companies regarding patient’s health insurance coverage.


What if my insurance does not cover the full amount of my room/accommodation fee?

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If your insurance only covers a portion of the room rate, Osler will bill you directly for the difference in the amount, as per this agreement.


I do not have insurance; can I still request a semi-private or private room?

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Yes, provided a semi-private or private room is available. You will be billed directly for each night of your stay in a semi-private or private room, as per the Accommodation Request Form and the fees outlined in the Patient Accommodations Options brochure and our Hospital Rates listed on our website. Patients without Ontario Health Insurance Plan (OHIP) will be billed directly for standard accommodation as well. A three-day deposit is required.


If I request a semi-private or private room, am I guaranteed to get one?

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While we make every effort to meet patients’ requests for hospital rooms, the type of room you request may not always be available at the time you are admitted to hospital. If we cannot meet your request, we will do our best to place you in the next best available accommodation until your preferred option becomes available.


Once I have been assigned to a room, can I be transferred out?

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Yes. It may be medically necessary for another patient to be placed in the room you are in and you may be transferred, regardless of your ability to pay. Should this happen, we ask for your understanding, as patient safety is a priority at Osler.


I thought my insurance covered semi-private or private room but I have just found it does not. Can I change my request?

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Yes, you will need to sign another Accommodation Request form indicating your new room request. If you had originally requested and were staying in a semi-private or private room, you will still be responsible for any charges that were incurred up to the date of your room change request. To change your room request at any time during your stay, please go to the Admitting office located on the main level and a form will be available for you or your representative to sign.


What if I am given a room that I did not request?

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On occasion Osler may have to place you in a room that does not match your request to accommodate your, or another patient's, medical condition. If the room you are given has a lesser cost than the accommodation requested, or no cost, you will be billed accordingly. If the room you are given has a greater cost, then you will still be billed at the rate of the preferred accommodation you requested.


Internet, Wi-Fi and Other Charges and Billing Notes

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Television Services

These services are operated by Hospitality Network.
Call 905-494-2120 extension 56242 to request the TV service
Monday to Friday: 1 pm to 7:30 pm, Saturdays/Sundays: 1:00 pm to 6:30 pm (excluding statutory holidays)
Basic TV $15.25/day plus HST
Premium TV $21.32/day plus HST
Standard activation fee of $4.95 is added for the first day

Internet Wi-fi Access

These services are operated by Data Valet. To request access, please dial 1-800-642-3958 / 24 hours
To request access, please dial 1-800-642-3958 / 24 hours.
Hourly Access $10.00/hour plus HST
Daily Access $15.00/24 hours plus HST
Weekly Access $25.00/7 days plus HST

Deposit

Pre-payment of patient charges is required when services to be provided by the Hospital to a patient are not insured. The deposit requested will be for three (3) days of inpatient stay.

Autopsies

Autopsy on deaths, which occur outside the Hospital and are deemed Non-Coroners cases, will be charged a facility fee and Professional fee determined on a case by case basis

Refusing Discharge from Hospital

After a discharge order has been written and a discharge plan established, a $1,000 per day charge will be billed for each day exceeding the established discharge rate.

This charge does not include additional preferred accommodation rates, which are separate, but does include the alternate level of care co-payment charge.

Co-Payment Fees: Applies to Complex Care (CC) patients
Alternate Level of Care (ALC): Medically Complex

A co-payment charge will be levied for:
  • Complex Care patients receiving medically complex care or end of life care services
  • Alternate level of care patients waiting for a complex care or long term care bed
The charge is currently a maximum of $59.82 per day to a maximum of $1,819.53 per month (effective July 1, 2017). This charge is set by the Ministry of Health and Long Term Care and updated annually.

Not Sufficient Funds (NSF) - Cheques

A charge of $20.00 will be levied in regards to NSF cheques.

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