Welcome Booklet

Our Welcome Booklet outlines all the important information you will need prior to admission as an inpatient. Feel free to download and print this information before coming to the hospital.

Brampton

English
French
Gujarati
Punjabi
Spanish
Urdu

Etobicoke

English
French
Gujarati
Punjabi
Spanish
Urdu

 

Your room options at Osler

At Osler, we want to make your stay with us as comfortable as possible. For your convenience, we are pleased to offer you a choice in accommodations so that you can select the type of hospital room you feel will best support your recovery and overall patient experience.

You have the option of staying in one of three different room types:

 single bed icon  Private (1 bed) 
 semi-private room icon  Semi Private (2 beds)
 four beds icon  Standard (3-4 beds), depending on availability

About My Visit to Osler

Why do I have a choice of accommodation/rooms during my inpatient stay at Osler?

Read more

We want to make your stay with us as comfortable as possible. For your convenience, we are pleased to offer you a choice in accommodations so that you can select the type of hospital room you feel will best support your recovery and overall patient experience.


I have extended/third party/private health benefits, how do I find out what I am covered for?

Read more

All insurance companies and plans are different. Please confirm with your insurance provider prior to your hospital stay, even if you believe you know your coverage, as insurance plans can change. Please ensure that you or your family or friend have your insurance information at the time of signing and have already called to verify your specific room coverage. Privacy legislation prohibits Osler from contacting insurance companies regarding patient’s health insurance coverage.


What if my insurance does not cover the full amount of my room/accommodation fee?

Read more

If your insurance only covers a portion of the room rate, Osler will bill you directly for the difference in the amount, as per this agreement.


I do not have insurance; can I still request a semi-private or private room?

Read more

Yes, provided a semi-private or private room is available. You will be billed directly for each night of your stay in a semi-private or private room, as per the Accommodation Request Form and the fees outlined in the Patient Accommodations Options brochure and our Hospital Rates listed on our website. Patients without Ontario Health Insurance Plan (OHIP) will be billed directly for standard accommodation as well. A three-day deposit is required.


If I request a semi-private or private room, am I guaranteed to get one?

Read more

While we make every effort to meet patients’ requests for hospital rooms, the type of room you request may not always be available at the time you are admitted to hospital. If we cannot meet your request, we will do our best to place you in the next best available accommodation until your preferred option becomes available.


Once I have been assigned to a room, can I be transferred out?

Read more

Yes. It may be medically necessary for another patient to be placed in the room you are in and you may be transferred, regardless of your ability to pay. Should this happen, we ask for your understanding, as patient safety is a priority at Osler.


I thought my insurance covered semi-private or private room but I have just found it does not. Can I change my request?

Read more

Yes, you will need to sign another Accommodation Request form indicating your new room request. If you had originally requested and were staying in a semi-private or private room, you will still be responsible for any charges that were incurred up to the date of your room change request. To change your room request at any time during your stay, please go to the Admitting office located on the main level and a form will be available for you or your representative to sign.


What if I am given a room that I did not request?

Read more

On occasion Osler may have to place you in a room that does not match your request to accommodate your, or another patient's, medical condition. If the room you are given has a lesser cost than the accommodation requested, or no cost, you will be billed accordingly. If the room you are given has a greater cost, then you will still be billed at the rate of the preferred accommodation you requested.


Related Information

Resource Center

Helpful links to the most useful lists and forms for health professionals.

Connect with Osler