We want to make your stay with us as comfortable as possible. For your convenience, we are pleased to offer you a choice in accommodations so that you can select the type of hospital room you feel will best support your recovery and overall patient experience.

All insurance companies and plans are different. Please confirm with your insurance provider prior to your hospital stay, even if you believe you know your coverage, as insurance plans can change. Please ensure that you or your family or friend have your insurance information at the time of signing and have already called to verify your specific room coverage. Privacy legislation prohibits Osler from contacting insurance companies regarding patient’s health insurance coverage.

If your insurance only covers a portion of the room rate, Osler will bill you directly for the difference in the amount, as per the accommodation/room request form and agreement.

Yes, provided a semi-private or private room is available. You will be billed directly for each night of your stay in a semi-private or private room, as per the Accommodation Request Form and the fees outlined in the Patient Accommodations Options brochure and our Hospital Rates. Patients without Ontario Health Insurance Plan (OHIP) will be billed directly for standard accommodation as well. A three-day deposit is required.

While we make every effort to meet patients’ requests for hospital rooms, the type of room you request may not always be available at the time you are admitted to hospital. If we cannot meet your request, we will do our best to place you in the next best available accommodation until your preferred option becomes available.

Yes. It may be medically necessary for another patient to be placed in the room you are in and you may be transferred, regardless of your ability to pay. Should this happen, we ask for your understanding, as patient safety is a priority at Osler.

Yes, you will need to sign another Accommodation Request form indicating your new room request. If you had originally requested and were staying in a semi-private or private room, you will still be responsible for any charges that were incurred up to the date of your room change request. To change your room request at any time during your stay, please go to the Admitting office located on the main level and a form will be available for you or your representative to sign.

On occasion Osler may have to place you in a room that does not match your request to accommodate your, or another patient's, medical condition. If the room you are given has a lesser cost than the accommodation requested, or no cost, you will be billed accordingly. If the room you are given has a greater cost, then you will still be billed at the rate of the preferred accommodation you requested.