Visiting hours and important information about the hospital

We warmly encourage family and friends to visit patients but ask that you respect the following guidelines for everyone’s health and safety.

General visitor guidelines

  • Visiting hours: 11:00am to 9:00pm. daily.
  • No more than two visitors are recommended at a time. 
  • Children are welcome to visit when accompanied by a parent/guardian. 
  • Special visitation needs of each family will be assessed and accommodated as required.

Visitor guidelines for children

  • Parents/guardians are encouraged to visit frequently and stay as long as they desire. Parents will be given a blue bracelet to wear during their child's admission to identify them as parents.   Parents are asked to ensure their child has no more than three visitors at a time.
  • Siblings may visit between 2:00 p.m. – 8:00pm daily, but must be accompanied by a parent. Parents who choose to have siblings visit must complete the Health Checklist for Siblings with the unit clerk on duty, or the child's nurse.
  • To protect your child from further infection and complications, any visitor who has had recent signs and symptoms of fever, respiratory infection or vomiting/diarrhea, or has been exposed to a contagious illness (e.g. chicken pox) should not visit. 
  • Osler is a smoke free facility.  If you are leaving the building to smoke, please let your nurse know you are leaving and when you return.  
  • We ask that all visitors not use cellular phones in the hospital as transmissions can interfere with medical equipment.  
Things to remember

Regular hand washing helps avoid the spread of infection to patients, you, your family and others. Wash your hands before and after every patient contact, before and after eating, and after using the washroom.

The hospital’s main entrances are locked between 10:00 p.m. and 5:00 a.m. During these hours, patients and visitors must use the Emergency Department entrance.

Visitor responsibilities

  • IMPORTANT: please help avoid the spread of infection to patients. Wash your hands before and after every patient contact, before and after eating, and after using the washroom.  Washrooms and hand sanitizer stations are located throughout the hospital.
  • Children must be supervised at all times.
  • Limit the number of visitors at the bedside to two at a time and be aware of the noise level.
  • Coordinate your visit with other family members and friends to ensure patients are not overwhelmed with too many visitors.
  • Keep your visits short. We recommend no more than 15 minutes.
  • Do not sleep in a patient’s room or a waiting area without permission.
  • Respect a patient’s right to privacy. Staff can only provide condition updates to a designated family member.
  • Please do not visit patients if you have a cough, cold, or fever, or are feeling unwell.
  • Latex balloons are not permitted in the hospital as some people have severe allergies to latex.
  • Be respectful and courteous of both patients and Osler staff.

The following are not allowed at Osler facilities

  • Taking pictures without the consent of the person you are photographing (this includes cell phone images)
  • Wearing clothing with obscene language
  • Drinking alcoholic beverages
  • Disruptive, obscene or violent behaviour; including the use of foul language
  • Smoking anywhere on hospital property
  • Possession and use of street drugs and/or weapons.

Visitors who do not comply will be asked to leave the hospital.


Related Information

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