Committed to your safety

Your safety is a top priority, and we are proud to be a leader in many areas of patient safety. Our staff is committed to:

  • Spotting risks before they happen
  • Reporting an incident or risk
  • Learning how to prevent future incidents
  • Tracking hospital trends and data and finding ways to improve
  • Participating in national programs aimed at improving care 
  • Measuring our performance against national standards

We also encourage patients and families to ask questions and talk to their health care providers. There are things you can do to make sure you and the patients around you can heal in a safe environment:

  • No smoking
  • Some people have bad reactions to strong smells. Don’t wear perfume, cologne, or aftershave when visiting the hospital.
  • Some people are allergic to latex material. Do not bring latex balloons and products into the hospital.
  • Leave your jewellery, credit cards, cash and valuables at home. The hospital is not responsible for lost or stolen items. 
  • Cell phones must be turned off in areas where patient care is being provided. Cell phone frequencies may jumble the signals of some machines at close range.
  • Get to know your health care team. All hospital staff, physicians and volunteers wear photo ID. If you are concerned about the identity of your care provider or a visitor please contact security.

Before your visit

Respect the health of your loved ones and the other patients. Do not visit patients if you have a cough, cold, fever, or are feeling unwell.

If you are experiencing any of these symptoms, do not visit the hospital. See your family physician or closest Emergency Department. 

Screen yourself for any of these symptoms:

  • A new cough (not associated with your current illness)
  • Fever 
  • Shortness of breath (worse than usual)
  • Severe headache (worse than usual)
  • Unexplained muscle aches
  • Unexplained extreme fatigue 
  • Vomiting and/or diarrhea 

For patients preparing to come to the hospital

  • Review any instructions provided by your physician or other health care provider
  • Bring an interpreter with you if you do not speak English. Interpretation services are also available to you
  • Bring your Health Card
  • Bring your eye glasses and any other aids such as walkers
  • Wear non-slip footwear 
  • Bring a complete list of your medications, or bring your medications with you to show your care providers 
  • Tell your care providers if you have ever had any allergic or bad reaction to food or medication.  Reactions could include: itchiness, hives, rashes, swollen tongue etc. 

Be Safe

Hand Hygiene 

Regular hand washing helps avoid the spread of infection to patients, you, your family and others. 

Alcohol hand wash/rinse stations are located at the main entrance and the entrance to each patient unit.  Wash your hands when you come into the hospital, before and after direct contact with patients, before and after eating, and after using the washroom.

Medication Safety

  • Keep a list of all your medications, know their names and why you are taking them 
  • Understand the side effects and note any allergies or bad reactions to your medications 
  • Ask your health care provider if you have any questions about your medications 

Falls Prevention

  • If you need help walking or getting out of bed, ask your nurse for help
  • When in bed make sure your call bell, phone and eyeglasses are in easy reach
  • Wear non-slip footwear

Self Screen

Let a member of your health care team know if you:

  • Are you feeling weak or dizzy 
  • Have trouble maintaining balance 
  • Have trouble getting out of a chair 

Patient identification

  • Wear your patient identification bracelet 
  • Check that the information on the bracelet is correct 
  • Make sure you are getting the right procedure by the right care provider 
  • Before you receive any treatment or medication, confirm your name and date of birth with the care provider

Be informed

Ask questions

  • Ask your doctor to explain your condition so that you can understand.
  • Ask for details about procedures:
    • Why do I need this test?
    • What will it involve?
    • What if I do not have this treatment?
  • Ask if there have been any changes to your medication.

Talk about your concerns

  • Talk to us about all medications you are taking, including herbal supplements and vitamins 
  • Talk to us about any chronic conditions such as diabetes, high blood pressure or allergies. 
  • Talk to us if you have had any reactions to previous or current medications 

Listen to the answers

  • Listen to what the doctor is telling you; bring someone to listen with you and write down important information 
  • Listen and go over consent forms for treatment with a family member and ask your doctor to answer any questions you have before signing. 
  • Listen carefully and follow all treatment and discharge instructions.

Speak up!

  • Speak up if you have questions, concerns or don't understand.  You have a right to know
  • Participate in your plan of care
  • Educate yourself about your illness or injury and any tests and procedure
  • Ask a trusted friend or family member to be your advocate
  • Know about your treatment plan, care options and risks and benefits so you can make informed decisions about your care
  • Understand any instructions you are given for self care
  • Prepare for your discharge by knowing what your next steps are, any possible complications, follow up appointments, community resources, and contact information for further questions or concern

Infant and child safety

  • Notify your child's nurse if you are leaving the room.
  • Do not pass your infant/child to anyone without a hospital identification badge.
  • Your child's crib or bedside railing must be up at all times when your child is in the crib or bed.
  • Never allow your child to walk around without footwear.  A shoe or slipper is suitable. 
  • Hot drinks must be covered with a lid at all times.
  • Some people have bad reactions to strong smells. Don’t wear perfume, cologne, or aftershave when visiting the hospital.
  • Some people are allergic to latex material. Do not bring latex balloons and products into the hospital. Patient information is given to parents or legal guardians only.

Related Information

Resource Center

Helpful links to the most useful lists and forms for health professionals.

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