Changes to Family Presence and Visitor Policy

No Visitor Policy Frequently Asked Questions

Why did Osler change to a No Visitor Policy?

Osler has moved to a No Visitor Policy as part of our ongoing efforts to protect the public, our patients, staff, physicians and volunteers from the potential transmission of COVID-19. We understand this is very difficult for many patients and families but this is a necessary step to keep our patients, community and health care professionals safe. Your patience and understanding is valued as we work together during this time.

Does the No Visitor policy apply to everyone?

The no visitor policy applies to all adult inpatients, outpatients, Emergency Department, Urgent Care Centre and COVID-19 Assessment Centre patients.

Are there any exceptions to the No Visitor Policy?

We are closed to visitors with limited exceptions as follows:

  • Visitation during a loved one’s end of life
  • Parents/caregivers of paediatric and NICU patients
  • Partners of women in labour
  • Caregiver escorts for patients with cognitive or physical disabilities
  • Other special needs as determined by clinicians

While this policy is in effect, families should designate a point person to connect with the patient's care team for consistent communication.

Since I cannot visit, can I drop off items for a patient?

No. To ensure that we are protecting our patients, the staff and physicians who are caring for them we are asking people not to bring items to the hospital for delivery to patients. This includes food, clothing, and flowers.

What about scheduled family meetings?

These meetings will continue with maximum of two family members in attendance, with any additional family members also attending through teleconferencing or mobile devices. This type of meeting will also be available to obtain consent by a patient’s representative i.e. Substitute Decision Maker or Power of Attorney, Personal Care as needed.

Is virtual visitation available?

Yes. Both Etobicoke General Hospital and Brampton Civic Hospital have hospital-wide WiFi. We encourage patients to use their mobile devices for Skype, FaceTime and What’s App. We are also able to loan patients mobile devices so that they can connect with their loved ones virtually. If you wish to connect with someone who requires a loaner device, please contact their unit directly.

Who is being screened at the hospital?

All patients, any visitors by exception, staff, physicians, and volunteers are now required to be screened before entering the hospital every day.

Why are patients, staff and physicians being screened?

Patients, visitors by exception and staff are being screened to ensure it is safe for them to enter the hospital and they are not at risk of contributing to the spread of COVID-19. We ask that you please be patient and answer questions honestly to help keep everyone healthy and safe. If an outpatient does not pass our screening criteria, we will determine with them if their appointment continues with appropriate protection or can be re-scheduled.

Why are patients and staff being asked to use separate entrances?

We are asking staff and patients to use designated entrances to enact social distancing, help reduce line-ups and streamline our screening processes. Please refer to the maps below to know where you should park and enter.

Brampton Civic Hospital

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Etobicoke General Hospital

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Peel Memorial Centre for Integrated Health and Wellness

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