Osler's COVID-19 Assessment Centres

Osler's Assessment Centres are dedicated to screening and assessment for Novel Coronavirus (COVID-19), and are among several being established at hospitals across Ontario to support the health and safety of our communities.

Who should come to Osler’s COVID-19 Assessment Centres?

Osler is committed to testing as many people as possible who meet the criteria for COVID-19 assessment.

Who will be assessed
Who will NOT be assessed
Any person who meets the following will be assessed:
  • Have mild symptoms of Upper Respiratory Tract Infection/Flu-like Illness and ANY of the following:
    • Have fever greater than or equal to 38 degrees celsius
    • Are underlying immunocompromised (e.g., Chemotherapy, HIV/AIDS, Dialysis)
    • Are over the age of 60 years
    • Have been referred by public health due to contact with a confirmed or probable case of COVID-19
    • Are health care workers or first responders (prioritized)
Any person who meets the following will NOT be assessed:
  • Has mild symptoms of Upper Respiratory Tract Infection/Flu-like Illness and ANY of the following:
    • NO fever (temperature under 38 degrees)
    • NO underlying conditions of concern
    • Under the age of 60 years
    • Able to rapidly access hospital if symptoms worsen.

Please note, we are no longer testing related to travel. Patients who are tested and discharged will be advised to self-isolate at home until symptoms have resolved for 48 hours and are provided with information about how to self-isolate. Anyone more ill than the patients in either category is advised to go to their closest Emergency Department.

About Osler’s Peel Memorial COVID-19 Assessment Centre

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  • Location: Peel Memorial Centre for Integrated Health and Wellness, 20 Lynch Street in Brampton. This space is located in a self-contained area at Peel Memorial and does not impact other patients who are attending the Urgent Care Centre or outpatient services at the site. Osler continues to be a safe place to receive care.
  • Entrance: Separate outside entrance on the South side of the building, as well as dedicated outdoor parking next to the entrance. On-site directions will be available.
  • Hours: Open 7 days a week from 10:00 a.m.

We are committed to testing as many people as possible who meet the criteria for COVID-19 assessment. We are continuing to see very high volumes of people to our Assessment Centre, and we ask for your patience and cooperation. Once the Centre opens at 10:00 a.m. each day, people arriving are screened and those who meet the criteria for COVID-19 assessment are assigned a ticket with an allotted one-hour timeframe for them to return to be tested. During that time you may choose to wait in your car or at home. Given the high volumes, some people who come to be screened closer to the end of the day may receive a ticket with a timeslot for testing the following day. Please consult the screening information before arriving to ensure you meet the criteria. Those who do not meet the criteria will not be tested.

Will a family member or friend be allowed to join me in the Peel Memorial COVID-19 Assessment Centre?

Reflecting our commitment to maintaining a safe work and care environment in the COVID-19 Assessment Centre, visitors will not be allowed to join patients in the Assessment Centre with the following exceptions:

  • An adult accompanying a child who is a patient, a frail older person, a person with a disability
  • Anyone acting as an interpreter

Will I have to wear a mask if I visit the Peel Memorial COVID-19 Assessment Centre?

The safety of all staff, physicians, volunteers, students, patients, families and visitors remains a top priority at Osler, not just in response to COVID-19, but at all times in our hospitals. All patients visiting the COVID-19 Assessment Centre will be required to wear the mask provided and use the hand sanitizer prior to entering the facility. The area will be cleaned on a frequent basis.

Do I need to be concerned about my health and safety if I am scheduled to attend an outpatient appointment at Peel Memorial Centre or if I need to visit the Urgent Care Centre for a health concern?

Please be assured that Osler continues to be a safe place. Your health and safety is our top priority. All patients to the COVID-19 Assessment Centre will be isolated from other patients attending the Urgent Care Centre and outpatient services at Peel Memorial and will not have access to any other part of the facility other than the area in which they are being assessed. Patients should continue to visit the Urgent Care Centre and Peel Memorial for their outpatient appointments.

About Etobicoke Drive-Thru COVID-19 Assessment Centre

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  • Location: The Etobicoke Drive-Thru Assessment Centre is located at Humber Queen’s Plate Parking - the Humber College overflow parking lot near Etobicoke General Hospital (Queen’s Plate Drive at Highway 27 in Etobicoke). See map of the Etobicoke Drive-Thru Assessment Centre.

    An outdoor, drive-thru Assessment Centre allows for safe, confidential and convenient access for people who meet the criteria and may need to be tested. People do not need to leave their cars to be assessed and tested.
  • Entrance: The Assessment Centre is accessible from Queen’s Plate Drive at Highway 27.
  • Hours: Opening on March 30, 2020 – 7 days a week from 10:00 a.m. to 6:00 p.m.

How does the drive-thru at the Etobicoke Assessment Centre work?

Patients will remain in their vehicle for the duration of their screening and assessment. Patients are screened upon arrival to determine if they are eligible for testing. Those who meet the assessment criteria will be directed to drive toward the testing area where a nasal swab will be taken. The Assessment Centre includes plenty of signage and staff are available to direct you.

Patients who are tested will be advised to remain in self-isolation while awaiting their test results to help ensure everyone’s safety. They will receive a “how to self-isolate” handout upon leaving.

Will the Etobicoke Assessment Centre accept “drive-ins” or patients without a referral?

Yes. Patients will be asked to complete a self-assessment upon arrival to identify their appropriateness for testing.

How many cars can be accommodated at the drive-thru Etobicoke Assessment Centre?

The Centre can accommodate 96 cars in one day. Once the lot is full, no further cars will be allowed to enter. Security will be onsite to regulate the flow of cars and minimize any traffic congestion.

Will I have to wear a mask if I visit the Etobicoke Assessment Centre?

The safety of all patients, families, staff, physicians, volunteers, students, visitors remains a top priority at Osler, not just in response to COVID-19, but at all times. For patients visiting the Etobicoke Assessment Centre in their car, given you remain in their car for the duration of their assessment, you will not need to be provided a mask.

Will a family member or friend be allowed to accompany me to the Etobicoke Assessment Centre?

Since patients remain in their vehicle for the duration of their assessment, visitors are permitted to remain with them inside the vehicle. Just a reminder, to help reduce the spread of COVID-19, physical distancing is needed and may not be achievable in a car.

Is it safe to have a COVID-19 Assessment Centre outside of a hospital setting?

Yes. The Assessment Centre does not pose a risk of COVID-19 exposure to residents in the surrounding area. COVID-19 is not an airborne disease and evidence shows that it is transmitted via droplets during close, unprotected contact with another person (e.g. when someone sneezes or coughs).

This new COVID-19 Assessment Centre meets all Ministry of Health standards and protocols and is of critical importance to helping prevent and minimize the risk for community spread of the disease through early detection and appropriate care plans.

Can Etobicoke patients access the Assessment Centre at Peel Memorial?

Yes. Members of the public are still able to access the Assessment Centre at Peel Memorial starting at 10 a.m., 7 days a week.

General Assessment Centre Information

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How do I know if I need to go to one of Osler’s COVID-19 Assessment Centres?

Review the screening information on Osler’s website to ensure that you meet the criteria for assessment. If you do not meet the criteria, you will not be tested.

Is there a charge to be tested at Osler’s COVID-19 Assessment Centres?

The Ministry of Health announced Ontario is waiving the three-month waiting period for OHIP coverage to ensure that anyone in need of care can receive it. The province will also cover the cost of COVID-19 services for uninsured people who do not meet the criteria for OHIP coverage.

What will happen at COVID-19 Assessment Centres?

Based on an assessment of their symptoms, people may undergo a nasal swab which will be tested for COVID-19. Patients who are tested for COVID-19 will receive direction from the care team regarding next steps in their care, based on their possible symptoms.

Who is working in Osler’s COVID-19 Assessment Centres?

Osler’s COVID-19 Assessment Centres are staffed by Registered Nurses, Registration Clerks, Physicians and/or Nurse Practitioners.

Will the Assessment Centres issue absence notes for employment purposes?

No. The Assessment Centre has been established strictly to screen and assess patients for COVID-19. Notes for employment or other purposes will not be provided by physicians or other clinical staff.

About Your COVID-19 Test Results

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There are a number of ways to receive your COVID-19 test results. Select the option that works best for you:

  • Online
    • MyChart – Osler’s Patient Portal
  • By phone
    • Osler’s Health Information Department
      Email: roi@williamoslerhs.ca
      Phone (905) 494-2120 ext. 58864
      Please be advised that you will be required to email or fax two (2) scanned and witnessed copies of identification (one piece if ID must have a photo) or sign Osler’s release form prior to receiving your results.
    • Public Health will notify you by phone of your results
    • Your family doctor will receive your results. Please contact your family doctor via phone.

How do I access my test results online through MyChart?

If you have an existing MyChart account or have recently signed-up for one by providing an Osler registration clerk with your email address, your results will be added to your account. Click on “Clinical Record” under the main menu, then click on “Clinical Notes.” Your results should appear there approximately five (5) days after your test.

MyChart also includes additional information about what you should do while you are waiting for your results and what actions to take based on the nature of your results.

How do I access my test results through Osler’s Health Information Department?

You can email Osler’s Health Information Department at roi@williamoslerhs.ca or call 905 494-2120 ext. 58864 from Monday to Friday from 8:30 a.m. – 4:30 p.m. to request a copy of your results. You will receive a response to your confidential voice mail or email within one business day.

Please be advised that you will be required to email or fax two (2) scanned and witnessed copies of identification (one piece if ID must have a photo) or sign Osler’s release form prior to receiving your results.

When can I get my results?

Typically, the results will be available approximately 5 days from the time of swabbing.

The result I received from public health is different from the one I received from Osler. What do I do?

If there is, by chance, a difference between the results you see on MyChart and the results provided by Public Health, please contact your Family Doctor.

I am waiting for my test results. What should I do?

While you are waiting for your test results you should remain in self isolation. Those you live with should also be in self-isolation to help ensure everyone’s safety. Learn more about self-isolation.

I have a negative result. What should I do?

If your test results are negative, that means you do not have the virus but should continue to self-isolate for 14 days from the onset of experiencing symptoms. Following the self-isolation period, it is strongly recommended that you continue social distancing, handwashing, and self-monitoring your symptoms.

I have a positive test result. What should I do?

Once you are aware that you have tested positive for the COVID-19, you should remain in self-isolation. You must remain indoors.

Public Health will call you at home over coming days to check up on you. The Public Health nurse will ask you about your symptoms. When you no longer have any symptoms, Public Health will arrange for repeat nasal swabs to be done to see if you are still carrying the virus. You will be provided with surgical masks for travel to and from the testing centre.

See Public Health information for more self-isolation details.

 

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